Our company has been focusing on providing pre-sales and after-sales service to customers for many years, providing satisfactory solutions, high-quality products, and perfect after-sales service. This is our consistent commitment to win the satisfaction of every customer.

Optimization design: We patiently communicate with users, understand their actual needs, and provide them with optimized and reasonable design solutions

Long term guarantee for spare parts: We guarantee to provide users with at least 10 years of spare parts service to avoid equipment idleness caused by aging of equipment components

Equipment upgrade and renovation: We fully consider the new needs of users in the process of enterprise development, such as production capacity and energy conservation. We provide you with new renovation plans to save your funds

Operation training service: When the equipment is delivered, we provide comprehensive equipment use, maintenance, and simple repair training services for your employees, and provide written documents to avoid equipment downtime caused by employee turnover

Incoming material testing service: We have a comprehensive material testing center and welcome new and old users to provide on-site testing of various materials

Service process:

1. Pre sale:

Establish user records, contact customers, introduce our factory's technology and equipment, understand user needs, recommend corresponding equipment, implement trial materials and related technical preparations, and improve technical parameters.

2. On sale:

Provide user related drawings and technical information, coordinate user equipment installation and construction, and report production speed and quality to users. Ensure synchronous coordination between user engineering progress and equipment manufacturing. Handle emergencies and maintain good communication with users.

3. After sales:

① Dispatch personnel to the user for installation guidance, responsible for debugging until delivery and use.

② Responsible for training user related personnel on operation and maintenance skills.

③ Provide long-term high-quality and affordable spare parts.

④ The warranty period of the equipment is one year. If the equipment is damaged due to its own quality within one year after acceptance, it is responsible for free maintenance. If the malfunction is caused by improper operation, a cost will be charged, and a 48 hour service repair will be implemented. That is, within the first 24 hours of receiving the user's message, the user's question must be answered. If it cannot be solved by phone, the problem will be solved at the user's site within the next 24 hours.

4. Basic Service Flow Chart